As a member of Sterling Holiday resort, I wanted to book a two room apartment at one of their resort in May 2016 against my accumulated points sent my request on the day the bookings started(4.2.2016 for a reservation on 4.5.2016).The agent at their call center said that they can allot only one room per membership during peak season irrespective of the member having sufficient points to his credit, According to them they wanted to maintain availability to all customers. When I maintained that I need only ONE apartment with two rooms, Sterling said that the particular resort is a leased one and has only Guest rooms unlike their own resorts which have studios, one bed room and two bed rooms apartments apart from Guest rooms.

I informed them that this was not the case in the past years, they maintained that this is as per their recent policy. Sterling did not convey about the existence of such policy and therefore in my opinion they are wrong in denying the request because of their own internal reasons.