This is my pleasure to inform you about my issues. I purchased three air ticket in akbar travel on[protected]. The cost is 198.824 kwd. After that i canceled only one ticket due to some name mistake in air ticket. Than i contact to akbar travel they told your ticket is canceled. Your refund amount will credit in your account with in 15 working days. But refund amount is not yet credit in my account. They told[protected] amount is transferred to your account. Unfortunately the refund amount 27.00 kwd is not credit in my account.

This is the akbar travel sent message to me through e-mail (In below)

Dear sir/madam,

Greeting from akbartravels.com

Kindly inform you that, the refund process is already done from our end on 17-jan-18 and the amount deducted from our account against your refund.

As per the bank information refund is done with rrn number[protected], usually when create rrn number, it does mean the refund is credited in customer account.

Request you kindly contact your bank again with the rrn number and we are also following the case with our bank. We will get back you soon once got update from bank.

Thanks and regards

Shahid tk

Support team|akbar online b2c

Now it? S easier to reach us from uae, saudi arabia, oman and qatar. Call us on above local numbers.

Kindly give the solutions for this issues.

I need where is the mistake happen.