I, one among the valued customers on amazon Asian country since 2014 with amazon ID udaytm@gmail.com, had purchased samsung galaxy M30 (serial no. RZ8M32BJ7FR) mobile from Amazon.in on 09 Gregorian calendar month nineteen vide Order Number:   and Invoice Details : MH-BOM copy of invoice is hereby attached).

On twenty eight Jun nineteen, my M30 screen got decorated with solely displaying the Samsung welcome screen until the battery drained out and more didn’t switched on. I visited the Samsung authorised service center at Naupada, Thane to induce the mobile repaired because the device was still below warrant.

To my surprise the service engineer hip Pine Tree State that there’s a difficulty with the card and repair charges would be Rs eight, 500/-. He additionally same that the device has been tampered and warrant can’t be claimed for the same repair (Defect report from service center is additionally hereby attached). This was heart breaking and hurt Pine Tree State tons yet. as a result of I even have ne’er taken my mobile M30 to any outside agency for repair or any consultation aside from the on top of mentioned service center. 

At the service center i used to be shown the seal of the card of mobile broken and hip Pine Tree State that the seal can’t be removed albeit the mobile is born on ground unless it’s heated and removed. it’s clearly evident that I even have been furnished  a tampered mobile by amazon and has broken my trust and belief.

Hence, I request you to resolve the warrant repair issue of my M30 mobile and replace the mobile with a replacement one at the earliest.