With extreme disgust & dissatisfaction, I am writing this complaint against Hiranandani Hosp Powai. My wife Sujatha Shetty met with an accident on 16tth Dec 2015 & I immediately rushed her to the casualty emergency ward in the afternoon. The ward was completely empty. They admitted my wife at around 3:45PM. Post this I have not seen a more callous approach by so called ”doctors” at the hospital. 1) The nurse asked my wife to clean her own wounds. If this was required to be done by us, why would I admit her? Don’t you understand its your duty & not ours. 2) There were 2 so called doctors who were constantly busy on their phones or chatting around. Least bothered if the patient was fine. 3) Within minutes asking us to do multiple unnecessary tests like x rays & CT scan. I have never seen a more professional way of looting money. 4) The Xray machine was not function for over an hour & we were made to sit like fools. 5) Then I got to understand the logic. As per rules, if the patient is there in the casualty ward for over 2 hours, the hospital charge us Rs 600 for the bed. I was asking myself, if they wanted to extort money, they should have told us directly instead of making us wait for no rym or reason. 6) While discharging, no mention of any ointment & left us to fend for ourselves. I know I will not get any response from your so called customer service to my email, but I am going to upload this on facebook so that other innocent people should not be looted