This is to inform you that i had booked for a portable sewing machine in Jan 19 and received a defective machine which I duly returned to u on 25 Jan 2019. A refund voucher NTCVT6XSCJ was messaged to me. Immediately I preferred to buy serve and store (12 pcs) set of two in no. costing rs. 999/ each on 29 Jan 19. I have Rs. 1999/- at my credit on returning the portable sewing machine earlier. However, ur booking staff, did not respond to me saying that my refund voucher is showing invalid and two set of serve and store will be of only single color and i cannot opt for different color. This is very painful for a customer to not choose a color of his choice. Why i should take same color of two sets while i am ordering for two sets. Also, they say that my refund voucher is invalid. This spoils the reputation of naaptol if the staff responds to the customer likewise. Please clarify me and send me two sets of serve and store sets (code No. 6131) (order to be booked on [protected]). Would be grateful if an early reply /action is taken in this regard. Mr Prasada Rao, Mobile