I had booked a seat on Train No.16215(Chamundi Express) CHAIR CAR, to travel from Mysore to Bangalore on 21/2/2019. Vide Ticket Number:[protected] Seat No.102 on Coach No.D). However, when I arrived at the Rly Station at about 6-30 A.M to get into the coach and take my seat, I was surprised to find that there was no information on the reserved bogies & coaches. There was no Rly official to guide passengers who had booked their tickets on Chair Cars . Passengers were just rushing in and occupying seats as they desired and there was no distinction between reserved and unreserved and as a result chaos was prevailing. When I tried to contact the official at one of the counters, I was asked to contact the T.C. But where was the TC to be found? There was no sight of the TC from one end of the train to the other. Finally, I had to get into an unreserved bogey and travel to Bangalore with all the consequences. As the train proceeded more and more passengers were rushing in specially between Mandy and Maddur, where the bogey was packed like sardines, making it extremely difficult to travel.

It is a disgrace that at such an important junction as Mysore, the SW Railway authorities are so callously indifferent and apathetic to the problems and woes of the passengers. It is the bounden duty of the authorities concerned to clearly notify the Reserved Bogies (on Chair Cars) and also to make available authorised staff to help and guide passengers on reserved bogies to get into the right bogies and occupy their seats.The SWR authorities owe an explanation for their lapses, negligence and the inconvenience caused to me and other passengers.