Royal Enfield — dealership denied sales of spareparts

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I am owner of a Royal Enfield Bullet Standard 500cc 2017 model.

 

I needed few spare parts for my motorcycle mainly Chain-Sprocket kit. I went to Barabanki, Uttar Pradesh dealership of Royal Enfield to buy my requirements. They denied me to give the required spare parts. There argument was they do not entertain counter-sales for the spare parts. A customer can only buy a spare part if he is getting a service from their unit, else they wont sell any of the spare parts.

 

Motor Bike details:

Vehicle Registration No. – UP 62 BD 8182

Model – Bullet Standard BSIV 2017

 

I met Mr. Anand( concerned person at the time) and called Mr. Gurashish Singh(owner of the dealership). They both denied me the required service.

 

Please suggest me where can I get the spare parts of Royal Enfield if not from the dealership itself.

 

Regards,

 

An unhappy customer

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akchhat 4 years 0 Answers 105 views 0

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