Sterling Holidays Resorts harassing by sudden cancellation of confirmed booking on a false pretextReport
Please briefly explain why you feel this question should be reported .
We bought sterling holidays membership last year & paid a lumesome amount for 25 years membership on promises of a good holiday experience. Our membership id is 1238186.We booked our return air tickets for 4 people for goa for nearly 37500 & we were on our way to amritsar airport on 18-01-19 when we recieved the call from mr karthikeyan of sterling holidays that they have to cancel our booking b coz of political turmoil in varqa goa & he insisted that no cabs are allowed to go in that area.When i told them that our flight is due in a short time they told us that they can arrange for an alternative accomodation but we will have to pay nearly 4000 rs per night as this property does not belong to sterling & they almost forced us to book immediately b coz no other property is vacant in that area & this last room may also get booked.
Shocked & helplessly i asked them to wait & called up my friend who booked another resort in goa for us but at a good cost.Upon reaching goa i enquired from many people including taxi drivers, resort personnel & locals about disturbance in varqa but i was shocked to know that there was nothing wrong with varqa.Even when i called the local number of sterling resort varqa they told they are open for booking & functioning normally ®arding cancellation of our booking no satisfactory answer could be provided by the person on phone.We learnt from our taxi driver that this is the standard practice among these resorts to cheat customers when ever they find a better booking.This is shear cheating by the company & they should be penalised for harrasing us mentally & financially