From: Manoj Sheth Sent: Sunday, July 19, 2015 12:03 PM To: customercare.mum@youbroadband.co.in; customercare.vad@youbroadband.co.in Cc: customercare.vad@youbroadband.co.in; sheth.manoj@gmail.com Subject: RE: Worst Service by You Tube Service in Vadodara – account number is 1231763 Importance: High Can I get technicians – I made 6 calls, 4 emails – still my email is not working – daily your team is saying technician is coming but no is turn up IS ANY ONE IS LISTENING ???????????????????????? ?????????? From: Manoj Sheth [mailto:sheth.manoj@gmail.com] Sent: Sunday, July 12, 2015 1:54 AM To: customercare.mum@youbroadband.co.in Cc: sheth.manoj@gmail.com Subject: Worst Service by You Tube Service in Vadodara Importance: High Dear Sir/ Madam I have taken recent You broad band connection in Vadodara – My account number is 1231763 . Here are problem I faced – After giving broad band fees – no one turns up for 4 days . – After repeated calls – they have laid the cable then again no one turns up for modem installation . – After repeated calls – one gentle man arrives today & install the modem and configured it . He installed the old modem and not a new one .He said we install the old modem only . How is the warranty of modem, if it gets fail . – This gentle man didn`t even install insulation on joint connection or not installed any connector between joints 2 – He ensured that broadband will start in one hour with available speed – writing this email my internet is not started yet . – I have given a call to your sales person to whom I have taken connection ( Mr Rajendra Makwana ) and Mr Kalpesh vankar who instlled modem – No one is picking up my phone call – No one is picking up the phone – my internet is dead from the first day . I was thinking to take 1 year connection and then renew it . But looking to your service – its good that I have paid for two months of connection fees only . It’s a very sad experience with You broad band Regards Manoj Sheth Mobile –[protected] You Broad band account no – 1231763