Recently, I purchased Insulin (Mixtard Penfil) for an elderly person at Thulasi Pharmacies, Kavundampalayam, Combatore. Later, realised it was not the right one and had to return & replace with the correct one. Unfortuantely, one of the sachet was peeled open and hence shop keeper refused to take back the item. Such mistake could happen to anyone as mafucturing companies keep changing the outlook of the packaging very often these days. On further investigation, the personnel in the pharmacies asked me to provide a written letter to the manufacturer (In this case Abbott Labs) for any refund.

This was the first time I came across a situation wherein a customer has to provide a letter to the manufucturer to get a refund for peeling off the sachet. Though the situation was very unpleasent, I agreed to do so to check if this really is the case across.

Would appreciate, if you could let me know the Return policy of your organisation as in this case wherein the customer accidently peeled off the sachet of the injection and not damaged the penfill item itself

Looking forward to your response