Byju’s is delaying in cancellation of standing instruction along with refund amount.no response from the head officeReport
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we took byjus package on Dec’18 on assurance that within 15 days return and refund policy. On 30-12-18, well within the stipulated time, we gave the cancellation request. Repeated e-mails, we didn’t get any response from their side. Finally when we could get response from them, their representative, Mr. Anmol Monga confirmed that he would pick up the product and send it to the Bangalore Office and get the refund process started immediately. Again for which he took 56 days to pick up the product which was not sent by him nor any information provided to the head office.Now the head office people are coordinating with the Mohali office for last 3 days to confirm the receipt of the package with no-one responding to our mails.They very well know that my account would be debited within next 4 days for the EMI amount, which they want me to pay and further again claim that it would be refunded within 15-20 days of cancellation.I seriously recommend everyone NOT TO DEAL with such a fraud and unprofessional company.
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