Delhi Heart Vikas Travel — harassment

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I booked 3 tickets from (Karolbag) delhi to ajmer through r. K. Holidays ajmer. Delhi bus operator named delhi heart vikas travels (Mob. No.) dt 16th march 2019 time:22.45 pm seat no. U12, u11, &18  ref no:8094609, the pick up point was from hanuman mandir karolbagh, where as we ask him to pick us from iffco chawk the time was at 11.45 pm. We were waiting there till 2.20 am. Not a single person call me from the travels agency. Sir we then processed on our own to get any bus from delhi to ajmer, but due to late hours we couldnt get it,. At last 2.30 am we got a call from the travel agency’s bus driver raju mob. But when the bus arrived it was not from the travel agency but one local bus came to carry us. The bus was ridiculous ac was not working and was broken from inside in every scene, and filled with people more than seats available in the bus, most importantly it was also filled up with many salt gunny bag which was really terrible, the bus driver and conductor were continuously committing the false commitment that they will be reaching us in 10 min, and their 10 min converted to 3 hours. Which made us to face many unusual things, many drunk people were coming to us any asking worst things, vehicle were coming and standing beside us, and staring like hell, after too much of delay the police man came and asked us to leave as the atmosphere was turning worst, we were 3 person, where as one was old who suffered a lot.

I want my refund back the fare as well as i lost 4 my days salary, local doctor expenses for my old mother. I am asking for a bagged money but to have a great & hard action against the above said travel agency so that he can’t do such harassment to other passengers. His registration no. Should be cancelled

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eshita george 4 years 0 Answers 118 views 0

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