My 76yr old grandfather suffering from lung cancer was called for admission in the twin sharing category for which the bed was booked previously during the last chemotherapy and after coming he was told no bed is available in that category so we will shift you in a higher category room – which as per the norm would be

A private one and so we agreed and then he was bounced around the general ward, a cubicle lower category room and two other horrible rooms and the staff (Mr. Vishal in customer care) was absolutely unapologetic and blaming the patient and relatives! The head of admissions mr. Rodrigues says they can’t look into all the patients ka complete details and assure proper service! So how are you different from a municipal or a third grade hospital?!!