I visited london to participate for an exhibition at olympia exhibition centre for which he booked the rooms in access west kensington richmond court north end road london, w148sb, gb[protected] through hotels.com paying rs.89, 785.37 as it was very close to the exhibition area.
However the address given and location shown on the website while making the reservation was different from the place where i stayed. The actual apartment location where i stayed is much far then the false marking done on the maps.
My reservation was done for pin code no. W148sb, however i was informed that myvlocation was at pin code no. W14 9es. The place where i actual stayed was far from the exhibition area, which was very costly, time consuming and very inconvenient for me. I spent 50 pounds every day to take and bring my material to exhibition centre. Also on the reservation email sent by the hotels.com to me it was mentioned daily housekeeping facility but actually it was weekly housekeeping.
I mailed the above facts to hotels.com. The hotels.com reverted back to my mail offering me a coupon of rs. 500 which i can use against the future booking.
Through mail on 28th april 2016, hotels.com informed me that 150 gbp has been approved. And within 72 hours it will be refunded to me, mentioning that it will take 7-15 business days to complete the refund process.
However, i have requested for minimum 50% mentioning that i liked the apartment or else he would ask for a full 100% refund for the same.
On 3rd may hotels.com credited 40, 000/- into my account.