Shree Raj Travels And Tours Ltd — GIFT CERTIFICATE-REDEMPTIONReport
Please briefly explain why you feel this question should be reported .
I am working as Asstt General Manager in State Bank of Patiala. SBI Life issued one Gift Certificate worth Rs30,000/= to me in lieu of my efforts/services rendered in mobilising SBI Life business- to avail any travel service of Shree Raj Travels and Tours Ltd. The certificate was made valid till 10th Jan,’10 for redemption.
As I suffered from Engina Pains in Dec,09 and Jan,10 and was under medical investigation/treatment and also owing to extreme official exegencies I was unable to avail the said gift certificate for undertaking any journeys etc. I contacted Delhi and Mumbai offices of Shree Raj Travels requesting them repeatedly for some alternative or extending the date of validity of the said certificate. But despite my repeated requests/ telephone calls/mails the validity was not extended by them. Even the BDM of SBI life made repeated calls and a couple of mails to the travel agent but the request was not acceded to.
Since the i n c e n t i v e declared by SBI Life is genuinely deserved by me in lieu of my efforts, i was rendered unable to avail the same within the stipulated period for reasons beyond my control, i m now in a position to undertake journeys, i approached the travel agent in-time for extending the validity of the coupen, the travel agent, i understand, shall be duly reimbursed by SBI Life for the services rendered to me on this account, i request you to please be kind enough to renew/extend/re-issue the travel voucher and/or convey suitable instructions to the agent to enable me to avail the same now.
Thanks & Regards