The reservation team of the company have bluffed around about the resort and the climate there. When enquired and found untrue, they agreed to their mistake and mailed that they would refund the reservation amount. They have been since then For the past 40 days been bluffing around not just about the refund amount but also about the resort.They made false promises about the climate and the facilities at the resort. They are still continuing to bluff about the refund promised in their email.