Sri Murugan Travel Agency Not fulfilling the commitments in the brochure

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I am M.Sayee ramnath Samy, residing at Coimbatore. Me & my family (5 members) went to Darjeling-Gangtok-Calcutta tour with Sri Murugan Travel Agency package no DF4 by domestic flight which includes all the expenses except entry tickets. (http://www.srimurugantravel.com/tour-df4.htm) on 28.4.15. I categorise the complaint into four areas. Complaint 1: Apart from the package they collected Rs.700/- per person for entrance fees in all the viewing attractions. But they asked us to take the tickets and after that they reimbursed at the end of the day. Actual entrance tickets in all the places for all 5 members comes to Rs.925/- only. For 5 person they collected Rs.3, 500/- but the actual entrance tickets were only Rs.925/-. Requesting them to return the excess amount of Rs.2, 575/- collected. Complaint 2: For all 6 days they havent booked A/C rooms. We were allotted 2 rooms. It is understood that in hill stations, A/C rooms means heater facility. In Calcutta also non A/C room. Being very cold at Darjeling and Gangtok, we were in need of heater facility. My mother is 75 years old and my kids were 14 years and 8 years. Being senior citizen and kids, they really expected the heater facility. More over the allotted rooms were in different floors. More over no lifts. Imagine the inconvenience caused. So, Requesting them to refund Rs.300/- per room per day. So for 2 rooms it is Rs.600/- per day. For 5 nights, it is Rs.3, 000/-. Complaint 3: First days meals is not given to us in Calcutta. We pay ourselves to get the lunch. The package is from Chennai to Chennai. But they have not given the first days meals. The operator @ Coimbatore where I booked the tour, confirmed that meals will be served @ Calcutta. But we spend our own money at Calcutta airport to get our lunch. So, Requesting them to refund Rs.100/- per person for lunch @ Calcutta, totaling to Rs.500/-. Complaint 4: No tea / coffee / snacks were given during evening time. We spend our own money for all the 6 days to get our tea and snacks. So, Requesting them to refund Rs.30/- per person. For 5 person it is Rs.150/-. For 6 days is comes to Rs.900/-. In total Rs.2, 575/- + Rs.3, 000/- + Rs.500/- + Rs.900/- = Rs.6, 975/-.

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Sayee28 4 years 0 Answers 87 views 0

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