Amount is transferred from ET money to bank account not credited.

On 21 Sep 2018 i transferred sum of 10000 & 5000 2 transaction through ET money to my registered bank account.But its being 3 days no confirmation nad no amount credited.

I raised query in application on my phone also spoke to customer care again sayting 10 days.I really need that money but its to hard to know the actual status of the trnasaction in application ET money said next working day it will credited on 24/09/2018 as on 21st sep there was some technical issue.Now other explaination.