www.HotelPushpak.com — Advance payment not refunded in timeReport
Please briefly explain why you feel this question should be reported .
Through HotelPushpak.com, while booking roomsat Hotel Prashanth, Trivandrum on 5th August, 2011 ,advance payment of Rs.2400 was deducted by HotelPushpak.com through my credit card. Unfortunately the rooms were not available at hotel for the requested stay period. Yet even after 11 days the advance payment has not been credited to my credit card account while the website says that it will get done within 2 working days. This is ridiculous service from HotelPushpak.com. I have called at their office 4-5 times, but the Customer support executives are not responding to my phone calls & are not giving any concrete answers about credit of my money. Everytime some new person picks up the phone & I had to tell hime/her the whole story again. If the money is not credited to my account within 2 -3 days, I am planning to go to consumer court against HotelPushpak.com.