I have ordered smart band which was not functioning. I return back product on 7th jan and i received confirmation mail which says…

We have initiated the refund on (24th jan.2019) and you should expect to see the amount in your bank account/wallet within 5-7 business days.in this scenario, normally the payment gets rolled back in maximum 7 business days but in case the amount doesn’t get credited in your respective account/wallet within the stipulated time frame then do send us the copy of your statement (Last 2 months bank statement) on the same email so that we can escalate it further… I have sent bank account details but still did not received refund and email twice to zookr but receive may that refund is initiated